E-commerce Support Triage Agent

Prioritize your webshop support inbox using order, shipment and policy evidence. Get a proposed queue with owners, response deadlines, next actions and missing information.

Supply your support tickets, verified order records, shipment events and support policy. The agent proposes a ranked queue with human owners, response deadlines, separate dispatch cutoffs, source references and missing information. It checks split shipments, duplicate exports and related tickets while keeping customer claims separate from recorded facts.

Start with START-HERE.md. English recipient onboarding establishes your shop, queues, priorities, working calendar, permissions and sources. You review the recommendations. No customer messages, refunds, cancellations, ticket changes or live account connections are included.

What you get

Instructions, guided business setup, examples, acceptance tasks and setup guides.

Workflow

Your own readable exports and support policy, in an AI app that can inspect sources and check time calculations. No preconfigured priorities, response clocks or account access.

Apps

English onboarding and a synthetic triage task were tested in fresh Codex model contexts. Guides cover Codex, Claude, ChatGPT and Hermes. Native installation, restart persistence, live connections and real recipient acceptance remain unverified.

Version and language

1.0.0 · English · released

Your AI app and optional connections may cost money. This package does not grant account access. App-specific setup is documented; full compatibility has not yet been tested.