When this is the problem
Looking up orders for every reply
- The workflow to explore
- Customer support
- What your team gets
- Replies prepared with order, tracking and policy details
Client-owned AI systems for e-commerce
Choose the work your AI agents handle.
We build custom AI agents for support, static ads, email and reporting. Your dashboard brings their work and your tools together, with the reviews and controls your team needs.
Where is your team still doing the repeat work?
When this is the problem
Rebuilding every batch of static ads
- The workflow to explore
- Static creative production
- What your team gets
- Static ad variations and copy to review and download
When this is the problem
Preparing each email by hand
- The workflow to explore
- Email marketing automation
- What your team gets
- Campaign and flow drafts ready for your review
When this is the problem
Copying data into the same reports
- The workflow to explore
- Business and marketing reporting
- What your team gets
- Sales, marketing and cost views in one dashboard
Customer support
Answer customers without chasing order details.
Give support agents the order, tracking and policy context they need to prepare replies. Review the work and handle exceptions in your dashboard.
Explore customer supportWhat goes into the build
You bring: policies, example tickets, account access and a support owner. Order changes and refunds need separate permissions.
One conversation. The full context.
“I entered the wrong address. Can you change it before my order ships?”
Order detailsStore policyConversation
The next stepCheck eligibility before acting.
Use fulfilment status and your rules to decide whether the address can be updated.
Illustrative support work · fictional requests
Static creative production
Turn one brief into a batch of static ads.
Use your product assets and brand direction to prepare concepts, variations and copy. Review the batch and download the work you want to test.
Explore static creative productionWhat goes into the build
You bring: original imagery, brand assets, accurate product claims and a creative approver. The standard scope covers static assets, without video production or ad publishing.
Brand context → creative direction
Merino crewEveryday comfortSquare + portrait
FIELD / STUDIOYour everyday layer.Explore the merino collection ↗
FIELD / STUDIOComfort.
On repeat.Meet the merino crew ↗
On repeat.Meet the merino crew ↗
Example ad copy
A merino crew for the everyday. Find your next layer in the collection.
Authored concept · fictional brand · not generated system output
Email marketing automation
Get the next email ready for review.
Prepare campaigns and selected lifecycle flows around your products and offers. Review the content, then move it into Klaviyo under your approved rules.
Explore email marketing automationWhat goes into the build
You bring: campaign direction, flow goals, audience rules and an approver. Campaigns, flows, drafts and live sends are scoped explicitly.
The briefIntroduce the new collection.Audience: existing customers
Example emailFIELD / STUDIOA new season.
A new season.
Your next everyday layer.
Meet the new collection. Considered pieces for wherever the day takes you.
Explore the collectionCopy and designReady for your feedback
Authored example · fictional brand · custom-build illustration
Business and marketing reporting
See sales, ad spend and costs in one place.
Connect the sources behind your business and marketing reports. Use one dashboard to compare performance and see the numbers your team needs.
Explore reportingWhat goes into the build
You bring: account access, cost definitions and the decisions to support. We agree sources, attribution, product mappings and refresh timing.
Built around your business. In accounts you own.
We assess your tools, dashboard and existing agents, then agree what to connect or build. Start with the workflows that matter and add others when you need them.
Your scope names the stores, integrations, actions and approvals included. Shared setup is counted once. Extra stores and new capabilities are quoted separately.
A custom build. Optional ongoing support.
Each build is quoted around your workflows, integrations and stores.
Fourteen days of included stabilization come with your build. Optional ongoing management adds responsive support, regular system reviews and agreed refinements to the installed workflows.
Payment and service terms
After our call, your implementation is quoted around the workflows, integrations and stores involved. The build is paid 50% upfront and 50% at completed and accepted delivery.
Fourteen calendar days of stabilization are included. Ongoing management is optional and priced separately. If chosen, it is paid monthly in advance and renews monthly, with 14 calendar days’ notice required before renewal to end service.
Vendor subscriptions and usage costs are separate where applicable. Your proposal sets out the build, any optional management and applicable taxes before you proceed.
What would you hand over to AI first?
Tell us where your team spends time on the same tasks.