Customer support
Handle email enquiries with your order details, earlier conversations and support policies. Route exceptions to your team and let AI take the actions you permit.
Explore customer supportBuilt for e-commerce
Connect the work
behind your store.
We build AI systems for customer support, static ad production, retention and reporting. Built in your accounts, around the way your store operates.
One focused workflow or a connected system. We agree the scope with you.
Your businessOne shared workspace.Context · work · decisions
Explore a connection. Your build follows your scope.
01 / The work behind the orders
Where does your team lose time?
Repeated replies, the next ad batch, emails waiting to go out, reports rebuilt across tabs. Start with the work that needs attention in your business.
Creative Machine
Prepare branded static ads and AI-written copy from your products, offer and chosen imagery. You direct the batch, review the work and choose the ads to use.
Explore Creative MachineEmail & retention
We can build a workflow for welcome emails, abandoned-cart flows and winback campaigns. Preview copy and design in your dashboard before the agreed Klaviyo handoff.
Explore email & retentionBusiness reporting
Bring revenue, advertising costs and profit into a view you can use to run the business. We scope your reports around the data available and the decisions you need to make.
See the original reporting platform02 / A support request, handled
From a customer email
to an order update.
A customer emails to correct their delivery address. AI uses the order context and your rules to work out the next step.
Illustrative workflow based on an existing Shopify support build.
Read the request
Use the customer’s email, earlier conversation and order details to understand the correction.
Check what is allowed
Check whether the order can still be changed under your policy. Unclear or ineligible requests go to your team.
Update and reply
For an eligible order, AI updates the address in Shopify and replies. It asks for approval first if that is the control you choose.
03 / Firsthand commerce experience
Built from running
an e-commerce business.
Maarten built his original commerce platform after scattered tools and spreadsheets made his own business harder to run. Its reporting brings revenue, advertising costs and profit together.
This is the original platform now at demo.vulc.ai. Your client dashboard will look different and follow your agreed scope.
04 / Fitted to your operation
Keep what works.
Connect what is missing.
Your store, email platform, ad accounts and existing automations shape the build. We check the data, access and actions needed before confirming each connection.
You choose the scope
A support workflow or Creative Machine can stand alone. We recommend an approach, agree it with you and provide a custom quote before building.
Explore tools we can connectYou own the system
Your completed build runs in your accounts and can operate independently of Vulc. We agree who reviews the work and which actions AI may take.
Review ownership & security05 / Before you start
A few practical questions.
Is this a ready-made app or a custom build?
It is a custom build. Our experience includes an email support system and Maarten’s own commerce reporting platform. Email & retention is an offer to build; its first implementation is still ahead. We agree the deliverables for your operation before starting.
Can you work with our current store and email tools?
Shopify support actions are part of our existing experience, and Klaviyo is the starting point for the retention offer. We assess other tools and the specific actions your accounts allow. You do not need to replace useful tools just to work with Vulc.
Does this fit subscriptions or dropshipping?
The workflow matters more than the label. For subscriptions, we look at renewal and customer-contact rules. For dropshipping, supplier and fulfilment information may shape support. Any billing changes, supplier actions or extra integrations need their own agreed scope.
Who runs the system after handover?
Your team can run it, with optional Vulc support for maintenance, fixes and small updates. Hosting, model and connected-platform costs remain. We agree responsibilities, access and recovery arrangements for your build.