AI Agents
Build the AI roleyour business needs.
Specialist AI agents designed around your workflows, knowledge, data and tools: from one focused agent to a coordinated AI team. The 22 examples below are the roles we build most often, written down so you can see the range.
There is no shelf here. Every agent is built from scratch around one business: its name, its role, its responsibilities and the exact lines it may never cross all come from the way you already run the work.
Built for
Showing 22 of 22 examples · each one built from scratch around one business
Support
Ticket triage
- Reads
- The incoming message and its thread, Customer and order history, Your policies and past replies
- Does
- Reads every inbound message, drafts the reply in your tone, and clears the routine ones end to end.
- Outputs
- Replies drafted from real account and order context, Routine resolutions on standing approval, A clean handover note when a case needs a person
- Control
- Anything above your value thresholds. Anything legal, angry or ambiguous
Tools: Your helpdesk, your store or CRM, your email
Built for E-commerce, Software, Subscription
Support
Order status
- Reads
- The order and its shipment events, Carrier tracking data, Your delivery promises and cut-offs
- Does
- Answers the where-is-it question with live tracking data instead of a template.
- Outputs
- Status replies with live tracking attached, Proactive drafts when a shipment stalls, A daily list of orders worth intervening on
- Control
- Compensation or reshipment offers. Anything involving a lost or damaged claim
Tools: Your store, your fulfilment or 3PL, your helpdesk
Built for E-commerce, Subscription
Support
Refunds & returns
- Reads
- The return request and the order behind it, Your return and refund policy, Payment and fulfilment records
- Does
- Handles the return conversation by your policy, and stops for you where the money says it should.
- Outputs
- Policy-checked return and refund drafts, Labels and credits prepared for sign-off, A weekly read on return reasons
- Control
- Refunds above your threshold. Exceptions to policy, every single one
Tools: Your store, your payments, your helpdesk
Built for E-commerce, Subscription
Support
Escalation router
- Reads
- Every new ticket and its thread, Customer value and history, Your priority and routing rules
- Does
- Spots the conversations that need a human early, and hands them over with the context attached.
- Outputs
- Priority flags with a reason attached, Case summaries so nobody reads a thread twice, Suggested first lines for the handling person
- Control
- Nothing ships from this agent at all. It only routes.
Tools: Your helpdesk, your team's chat or inbox
Built for E-commerce, Software, Services
Support
Review responder
- Reads
- New reviews across your platforms, The order behind each review, Your tone and response rules
- Does
- Reads every review, answers the ones worth answering, and surfaces the pattern hiding in the stars.
- Outputs
- Response drafts for reviews worth answering, Weekly themes: what keeps coming up, good and bad, Flags on reviews that need a human fast
- Control
- Every public response. Any offer made to resolve a complaint
Tools: Your review platform, marketplaces, your store
Built for E-commerce
Support
Client inbox
- Reads
- Client email threads, Project state and delivery notes, Your commitments and deadlines
- Does
- Keeps client threads answered and moving without you living inside your email.
- Outputs
- Reply drafts with the project state attached, A daily list of threads waiting on your side, Follow-ups when a client goes quiet
- Control
- Anything that changes scope, price or dates. Every commitment made in your name
Tools: Your email, your CRM or project tool, your notes
Built for Agencies, Services
Marketing
Lifecycle flows
- Reads
- Customer events: signups, purchases, renewals, How each flow is performing, Your offers and segment rules
- Does
- Builds and tends the follow-up rhythm of your business: welcome, post-purchase, renewal.
- Outputs
- Flow drafts and the segment logic behind them, Copy refreshes when a flow goes stale, A monthly read: what each flow is actually doing
- Control
- Every send to a real customer. Discounts and offers, always
Tools: Your email platform, your store or billing data
Built for E-commerce, Software, Subscription
Marketing
Churn save
- Reads
- Cancel requests and their reasons, Account and billing history, Your standing save offers
- Does
- Catches the cancel and makes the save attempt, every time instead of when someone has time.
- Outputs
- Save offers matched to the cancel reason, Pause and downgrade paths, drafted, A weekly read on why people leave
- Control
- Any discount above your standing rule. Refund-and-cancel combinations
Tools: Your subscription platform, your billing, your email
Built for Software, Subscription
Marketing
Winback
- Reads
- Purchase and activity history, Lapsed segments and past campaigns, Your offer rules
- Does
- Notices who went quiet, and drafts the campaign that brings the right ones back.
- Outputs
- Lapsed segments worth the effort, refreshed weekly, Winback drafts with offers sized per segment, A read on what brought people back
- Control
- Every send. Offer depth beyond your standing rule
Tools: Your email platform, your store or billing data
Built for E-commerce, Subscription
Marketing
Ad watchdog
- Reads
- Spend, delivery and results per campaign, Your targets and budget lines, The store or revenue data behind the ads
- Does
- Watches spend across your ad accounts and proposes the change before the budget burns.
- Outputs
- Budget and bid proposals with the reasoning shown, Fatigue and anomaly alerts per campaign, A weekly account read in plain language
- Control
- Every budget change. Every campaign launch or pause
Tools: Your ad platforms, your analytics, your store
Built for E-commerce, Agencies
Marketing
Funnel finder
- Reads
- Analytics events across the funnel, Past test results, Your store or app pages
- Does
- Reads the funnel end to end, finds where intent dies, and ranks the tests worth running.
- Outputs
- Funnel and drop-off analysis, Test proposals, ranked by likely impact, Post-test reads with a recommendation
- Control
- Any change to a live page or flow
Tools: Your analytics, your store or app, your testing tool
Built for E-commerce, Agencies, Software
Sales
Lead qualifier
- Reads
- Inbound forms and emails, Your fit criteria, CRM history for the contact
- Does
- Reads every inbound enquiry, qualifies it against your criteria, and books the ones that fit.
- Outputs
- Qualified summaries: who, what, fit, next step, Follow-up questions in your voice, Polite declines for the poor fits
- Control
- Every booking onto your calendar. Every decline, until you trust the pattern
Tools: Your forms and inbox, your CRM, your calendar
Built for Agencies, Software, Services
Marketing
Concept batch
- Reads
- Performance data per angle and hook, Your brand guidelines and past creative, Channel specs
- Does
- Turns your performance data and brand voice into concepts and hooks, delivered in batches.
- Outputs
- Concepts and hooks from angles that worked, Copy variants per channel, Briefs your designer or editor can run with
- Control
- Anything that goes live on a channel. Claims that need a factual check
Tools: Your ad platforms, your analytics, your brand guidelines
Built for E-commerce, Agencies
Marketing
Brand QA
- Reads
- Every asset before it ships, Your brand rules and claim policy, Past passes and holds
- Does
- Checks every asset against your brand rules before it ships, so off-brand never goes out by accident.
- Outputs
- Pass or hold verdicts with the reason shown, Suggested fixes for held assets, A weekly drift report on tone and claims
- Control
- Nothing ships from this agent. It only holds or passes.
Tools: Your asset pipeline, your brand guidelines, your channels
Built for E-commerce, Agencies
Marketing
Listings writer
- Reads
- Product data and imagery, Existing listings and how they perform, Your catalog and tone rules
- Does
- Writes and maintains product pages and catalog data at volume, in your voice and your structure.
- Outputs
- New listings drafted at volume, Rewrites for pages that underperform, Catalog consistency and metadata checks
- Control
- Publishing to the live site. Price and availability changes
Tools: Your store or CMS, your product data
Built for E-commerce
Operations
Docs keeper
- Reads
- Your repo or changelog, The current docs, Support tickets the docs failed to answer
- Does
- Keeps documentation and release notes current with the product, instead of two versions behind.
- Outputs
- Doc updates drafted from what changed, Release notes in your voice, A list of questions the docs fail to answer
- Control
- Publishing to the live docs. Anything about pricing or terms
Tools: Your repo or changelog, your docs platform, your helpdesk
Built for Software
Sales
Proposal drafts
- Reads
- The brief or enquiry, Your past proposals and delivery notes, CRM history for the client
- Does
- Drafts proposals and client updates from your own past work, instead of from a blank page.
- Outputs
- Proposal drafts built from your past wins, Client updates written from delivery notes, A follow-up nudge when a proposal goes quiet
- Control
- Every proposal before it reaches a client. Anything that sets scope, price or dates
Tools: Your documents, your CRM, your email
Built for Agencies, Services
Research
Research digest
- Reads
- The open web in your category, Competitor sites and pricing, Your standing research questions
- Does
- Watches your market and delivers a digest you can act on, instead of forty open tabs.
- Outputs
- Weekly market and competitor digests, Price and assortment tracking, Answers to specific research questions, sourced
- Control
- Nothing. It has no write access at all.
Tools: The open web, your category
Built for E-commerce, Agencies, Services
Operations
Inventory watch
- Reads
- Stock levels and sales velocity, Supplier lead times, Open purchase orders
- Does
- Sees the stockout coming weeks early, and prepares the reorder with the numbers behind it.
- Outputs
- Reorder proposals with cover and lead time shown, Stockout and overstock alerts, Supplier follow-up drafts
- Control
- Every purchase order. Any change to stock records
Tools: Your store, your inventory or ERP system, supplier email
Built for E-commerce
Finance
Reconciliation
- Reads
- Orders, payouts and fees, Payment processor records, Your finance system
- Does
- Reconciles the operational numbers daily, so the month-end surprise stops existing.
- Outputs
- Daily reconciliation runs across your systems, Variance flags with the likely cause named, A clean written trail for your accountant
- Control
- Any correction that changes stored data
Tools: Your store, your payments, your finance stack
Built for E-commerce, Subscription, Services
Management
Anomaly flag
- Reads
- Daily metrics across your systems, Historical baselines, Your thresholds
- Does
- Notices when a number drifts from its own history, and tells you while it is still cheap to fix.
- Outputs
- Drift alerts with the likely cause attached, A morning note: what moved, what did not, Early churn and quality signals, surfaced
- Control
- Nothing ships from this agent. It watches and reports.
Tools: Your analytics, your store or billing, your ad platforms
Built for E-commerce, Software, Subscription
Management
Client reporting
- Reads
- Each client's ad and analytics accounts, Last month's report, Your report format and notes
- Does
- Builds every client's monthly report from their own accounts, written like a person did it.
- Outputs
- Per-client reports in your format, drafted, A plain-language read of what moved and why, Flags where a client conversation is needed
- Control
- Every report before it reaches a client
Tools: Your clients' ad and analytics accounts, your report format
Built for Agencies, Services
And yours
The one without a card
The workflow that grew for five years and lives only in your head. Usually the agent worth building first. Bring it to the first call.
Custom · Built from your workflow
Built for whatever you actually run
Approval-first, live
Pick a shift.Watch its morning.
Six examples from the grid above, four of them store work and two from a client roster, running the way every Vulc system runs: the work prepared by the agent, shipped on your say-so. The panels are illustrative; the real ones run against your systems and stop at your thresholds.
Pick a shift
Bring your own role to the first callTicket triage · illustrative
Support
- 14:32 · invoice question · matched to billing record · answered
- 14:29 · password reset · resolved on standing approval
- 14:24 · tone flagged as upset · routed to a person with context
Goodwill gesture above threshold
draft ready · policy quoted · waiting on you
Needs your call
approval-first. nothing ships without you.
These panels are drawings of the real thing. The real thing is open: the demo runs an orchestrator and six specialists across an e-commerce operating dashboard, on sample data, with the gates working. Open the live demo
The method
From your workflowto your thresholds.
Four moves, the same for every card above. The software that comes out is never the same twice, because the first move is never the same twice.
01
Your workflow
The raw material is work your business already does, in the shape you already do it. That shape is the spec.
02
Mapped on the first call
We walk the role end to end, from what arrives each day to which calls need real judgment.
03
Built for your stack
Built against the tools you actually run, set up on your own material, from past replies to policy lines.
04
Gated at your thresholds
You decide what earns standing approval and where it stops for you. The gates move whenever you do.
The orchestrator
One brain on the queue.One place to say yes.
However many agents your build includes, the orchestrator decides what runs when, routes work to the right specialist and collects everything needing a human into one approval surface. You deal with one inbox, never a dozen. It is the same architecture running the platform we built for ourselves, which you can open from the proof page.
Custom agents
Don't see the agentyou need?
The library is a starting point, not a restriction. Some of the most valuable agents we build come from workflows that exist in exactly one company. Describe the work on the first call and we design the agent around the role, the knowledge it needs, the tools it may use and the lines it may never cross.
Library FAQ
The questionsa library invites.
Are these agents pre-built?
No. The library is a set of examples: the shapes we build most often, written down so you can see the range. Every build starts from scratch around one business. Two clients can point at the same card and receive two different systems, because the workflow underneath is never the same.
Do I pick from the library, or describe my work?
Describe your work. That is what the first call is for: we map the role as you actually run it, then decide together what to build. If a card here matches, it becomes a useful reference point. If nothing matches, nothing is wrong; the card was never the product.
How does an agent learn my business?
From your own material. During the build it is set up on the way you already work: past replies for the tone, your policies for the rules, your systems for the live data, and the exceptions your team already solved for the judgment calls. That context is tested and tightened against real cases before the agent touches production.
Can one agent work across several tools?
Yes. An agent covers a responsibility, and responsibilities rarely live in one tool. A refunds agent reads the helpdesk, checks the order in your store, prepares the credit in your payment system and leaves the note your bookkeeper will look for. If the required access and endpoints are available, it can sit inside the workflow; we verify that before scope is locked.
My work is not in the library. Is it out of range?
The range is repeating work with a system behind it, not the cards on this page. Some of the most valuable agents we build come from workflows that exist in exactly one company, which is why the library ends with the card without a card. Bring the odd one to the first call.
Do agents replace my team?
They take over the repeating part of the week, and what that means depends on where you stand. The owner gets out of the inbox. The swamped team stops answering the same question forty times. The hire you were about to make for pure throughput can wait, and the agency's senior people stop assembling reports. The judgment calls stay with people, by design; the gates make sure of it.
How is this different from ChatGPT or a chatbot?
A chat window helps when someone sits down, pastes in the context and asks. An agent is wired into your systems, carries that context permanently, runs on its own rhythm and stops at your gates. One is a tool a person uses. The other covers a role, whether or not anyone opened a tab that day.
Who owns the agent code?
You own the delivered system: the code, the credentials, the documentation and the runbooks, in a repository under your own GitHub organisation from the first commit. Vulc keeps the generic building blocks and the know-how that carry between builds. Your data and your configuration never become anyone else's building block.
What happens after handover?
The agent keeps running in your environment, on your accounts. If you want it tuned and extended as your business moves, there is an optional monthly retainer. If you would rather run it yourself, the documentation and runbooks are written for exactly that, and nothing of ours stays behind.
How do approval gates work?
Every action that touches a customer or moves money stops for sign-off until you decide otherwise. Routine cases can earn standing approval; thresholds catch the rest, so everything above your line arrives as a prepared draft, one decision from done. You set the lines at the start and move them as trust builds.
Where does a first build usually start?
With the role that eats the most of the week. For one business that is the support inbox, for another the monthly client reports, for a third the catalog work or the lead intake. One well-built agent proving itself beats five ideas on a whiteboard, and the next agent joins the same approval surface when you are ready.
