AI Agents

Build the AI roleyour business needs.

Specialist AI agents designed around your workflows, knowledge, data and tools: from one focused agent to a coordinated AI team. The 22 examples below are the roles we build most often, written down so you can see the range.

There is no shelf here. Every agent is built from scratch around one business: its name, its role, its responsibilities and the exact lines it may never cross all come from the way you already run the work.

Built for

Showing 22 of 22 examples · each one built from scratch around one business

Support

Ticket triage

Reads
The incoming message and its thread, Customer and order history, Your policies and past replies
Does
Reads every inbound message, drafts the reply in your tone, and clears the routine ones end to end.
Outputs
Replies drafted from real account and order context, Routine resolutions on standing approval, A clean handover note when a case needs a person
Control
Anything above your value thresholds. Anything legal, angry or ambiguous

Tools: Your helpdesk, your store or CRM, your email

Built for E-commerce, Software, Subscription

Support

Order status

Reads
The order and its shipment events, Carrier tracking data, Your delivery promises and cut-offs
Does
Answers the where-is-it question with live tracking data instead of a template.
Outputs
Status replies with live tracking attached, Proactive drafts when a shipment stalls, A daily list of orders worth intervening on
Control
Compensation or reshipment offers. Anything involving a lost or damaged claim

Tools: Your store, your fulfilment or 3PL, your helpdesk

Built for E-commerce, Subscription

Support

Refunds & returns

Reads
The return request and the order behind it, Your return and refund policy, Payment and fulfilment records
Does
Handles the return conversation by your policy, and stops for you where the money says it should.
Outputs
Policy-checked return and refund drafts, Labels and credits prepared for sign-off, A weekly read on return reasons
Control
Refunds above your threshold. Exceptions to policy, every single one

Tools: Your store, your payments, your helpdesk

Built for E-commerce, Subscription

Support

Escalation router

Reads
Every new ticket and its thread, Customer value and history, Your priority and routing rules
Does
Spots the conversations that need a human early, and hands them over with the context attached.
Outputs
Priority flags with a reason attached, Case summaries so nobody reads a thread twice, Suggested first lines for the handling person
Control
Nothing ships from this agent at all. It only routes.

Tools: Your helpdesk, your team's chat or inbox

Built for E-commerce, Software, Services

Support

Review responder

Reads
New reviews across your platforms, The order behind each review, Your tone and response rules
Does
Reads every review, answers the ones worth answering, and surfaces the pattern hiding in the stars.
Outputs
Response drafts for reviews worth answering, Weekly themes: what keeps coming up, good and bad, Flags on reviews that need a human fast
Control
Every public response. Any offer made to resolve a complaint

Tools: Your review platform, marketplaces, your store

Built for E-commerce

Support

Client inbox

Reads
Client email threads, Project state and delivery notes, Your commitments and deadlines
Does
Keeps client threads answered and moving without you living inside your email.
Outputs
Reply drafts with the project state attached, A daily list of threads waiting on your side, Follow-ups when a client goes quiet
Control
Anything that changes scope, price or dates. Every commitment made in your name

Tools: Your email, your CRM or project tool, your notes

Built for Agencies, Services

Marketing

Lifecycle flows

Reads
Customer events: signups, purchases, renewals, How each flow is performing, Your offers and segment rules
Does
Builds and tends the follow-up rhythm of your business: welcome, post-purchase, renewal.
Outputs
Flow drafts and the segment logic behind them, Copy refreshes when a flow goes stale, A monthly read: what each flow is actually doing
Control
Every send to a real customer. Discounts and offers, always

Tools: Your email platform, your store or billing data

Built for E-commerce, Software, Subscription

Marketing

Churn save

Reads
Cancel requests and their reasons, Account and billing history, Your standing save offers
Does
Catches the cancel and makes the save attempt, every time instead of when someone has time.
Outputs
Save offers matched to the cancel reason, Pause and downgrade paths, drafted, A weekly read on why people leave
Control
Any discount above your standing rule. Refund-and-cancel combinations

Tools: Your subscription platform, your billing, your email

Built for Software, Subscription

Marketing

Winback

Reads
Purchase and activity history, Lapsed segments and past campaigns, Your offer rules
Does
Notices who went quiet, and drafts the campaign that brings the right ones back.
Outputs
Lapsed segments worth the effort, refreshed weekly, Winback drafts with offers sized per segment, A read on what brought people back
Control
Every send. Offer depth beyond your standing rule

Tools: Your email platform, your store or billing data

Built for E-commerce, Subscription

Marketing

Ad watchdog

Reads
Spend, delivery and results per campaign, Your targets and budget lines, The store or revenue data behind the ads
Does
Watches spend across your ad accounts and proposes the change before the budget burns.
Outputs
Budget and bid proposals with the reasoning shown, Fatigue and anomaly alerts per campaign, A weekly account read in plain language
Control
Every budget change. Every campaign launch or pause

Tools: Your ad platforms, your analytics, your store

Built for E-commerce, Agencies

Marketing

Funnel finder

Reads
Analytics events across the funnel, Past test results, Your store or app pages
Does
Reads the funnel end to end, finds where intent dies, and ranks the tests worth running.
Outputs
Funnel and drop-off analysis, Test proposals, ranked by likely impact, Post-test reads with a recommendation
Control
Any change to a live page or flow

Tools: Your analytics, your store or app, your testing tool

Built for E-commerce, Agencies, Software

Sales

Lead qualifier

Reads
Inbound forms and emails, Your fit criteria, CRM history for the contact
Does
Reads every inbound enquiry, qualifies it against your criteria, and books the ones that fit.
Outputs
Qualified summaries: who, what, fit, next step, Follow-up questions in your voice, Polite declines for the poor fits
Control
Every booking onto your calendar. Every decline, until you trust the pattern

Tools: Your forms and inbox, your CRM, your calendar

Built for Agencies, Software, Services

Marketing

Concept batch

Reads
Performance data per angle and hook, Your brand guidelines and past creative, Channel specs
Does
Turns your performance data and brand voice into concepts and hooks, delivered in batches.
Outputs
Concepts and hooks from angles that worked, Copy variants per channel, Briefs your designer or editor can run with
Control
Anything that goes live on a channel. Claims that need a factual check

Tools: Your ad platforms, your analytics, your brand guidelines

Built for E-commerce, Agencies

Marketing

Brand QA

Reads
Every asset before it ships, Your brand rules and claim policy, Past passes and holds
Does
Checks every asset against your brand rules before it ships, so off-brand never goes out by accident.
Outputs
Pass or hold verdicts with the reason shown, Suggested fixes for held assets, A weekly drift report on tone and claims
Control
Nothing ships from this agent. It only holds or passes.

Tools: Your asset pipeline, your brand guidelines, your channels

Built for E-commerce, Agencies

Marketing

Listings writer

Reads
Product data and imagery, Existing listings and how they perform, Your catalog and tone rules
Does
Writes and maintains product pages and catalog data at volume, in your voice and your structure.
Outputs
New listings drafted at volume, Rewrites for pages that underperform, Catalog consistency and metadata checks
Control
Publishing to the live site. Price and availability changes

Tools: Your store or CMS, your product data

Built for E-commerce

Operations

Docs keeper

Reads
Your repo or changelog, The current docs, Support tickets the docs failed to answer
Does
Keeps documentation and release notes current with the product, instead of two versions behind.
Outputs
Doc updates drafted from what changed, Release notes in your voice, A list of questions the docs fail to answer
Control
Publishing to the live docs. Anything about pricing or terms

Tools: Your repo or changelog, your docs platform, your helpdesk

Built for Software

Sales

Proposal drafts

Reads
The brief or enquiry, Your past proposals and delivery notes, CRM history for the client
Does
Drafts proposals and client updates from your own past work, instead of from a blank page.
Outputs
Proposal drafts built from your past wins, Client updates written from delivery notes, A follow-up nudge when a proposal goes quiet
Control
Every proposal before it reaches a client. Anything that sets scope, price or dates

Tools: Your documents, your CRM, your email

Built for Agencies, Services

Research

Research digest

Reads
The open web in your category, Competitor sites and pricing, Your standing research questions
Does
Watches your market and delivers a digest you can act on, instead of forty open tabs.
Outputs
Weekly market and competitor digests, Price and assortment tracking, Answers to specific research questions, sourced
Control
Nothing. It has no write access at all.

Tools: The open web, your category

Built for E-commerce, Agencies, Services

Operations

Inventory watch

Reads
Stock levels and sales velocity, Supplier lead times, Open purchase orders
Does
Sees the stockout coming weeks early, and prepares the reorder with the numbers behind it.
Outputs
Reorder proposals with cover and lead time shown, Stockout and overstock alerts, Supplier follow-up drafts
Control
Every purchase order. Any change to stock records

Tools: Your store, your inventory or ERP system, supplier email

Built for E-commerce

Finance

Reconciliation

Reads
Orders, payouts and fees, Payment processor records, Your finance system
Does
Reconciles the operational numbers daily, so the month-end surprise stops existing.
Outputs
Daily reconciliation runs across your systems, Variance flags with the likely cause named, A clean written trail for your accountant
Control
Any correction that changes stored data

Tools: Your store, your payments, your finance stack

Built for E-commerce, Subscription, Services

Management

Anomaly flag

Reads
Daily metrics across your systems, Historical baselines, Your thresholds
Does
Notices when a number drifts from its own history, and tells you while it is still cheap to fix.
Outputs
Drift alerts with the likely cause attached, A morning note: what moved, what did not, Early churn and quality signals, surfaced
Control
Nothing ships from this agent. It watches and reports.

Tools: Your analytics, your store or billing, your ad platforms

Built for E-commerce, Software, Subscription

Management

Client reporting

Reads
Each client's ad and analytics accounts, Last month's report, Your report format and notes
Does
Builds every client's monthly report from their own accounts, written like a person did it.
Outputs
Per-client reports in your format, drafted, A plain-language read of what moved and why, Flags where a client conversation is needed
Control
Every report before it reaches a client

Tools: Your clients' ad and analytics accounts, your report format

Built for Agencies, Services

And yours

The one without a card

The workflow that grew for five years and lives only in your head. Usually the agent worth building first. Bring it to the first call.

Custom · Built from your workflow

Built for whatever you actually run

Approval-first, live

Pick a shift.Watch its morning.

Six examples from the grid above, four of them store work and two from a client roster, running the way every Vulc system runs: the work prepared by the agent, shipped on your say-so. The panels are illustrative; the real ones run against your systems and stop at your thresholds.

Pick a shift

Bring your own role to the first call

Ticket triage · illustrative

Support

  • 14:32 · invoice question · matched to billing record · answered
  • 14:29 · password reset · resolved on standing approval
  • 14:24 · tone flagged as upset · routed to a person with context

Goodwill gesture above threshold

draft ready · policy quoted · waiting on you

Needs your call

approval-first. nothing ships without you.

These panels are drawings of the real thing. The real thing is open: the demo runs an orchestrator and six specialists across an e-commerce operating dashboard, on sample data, with the gates working. Open the live demo

The method

From your workflowto your thresholds.

Four moves, the same for every card above. The software that comes out is never the same twice, because the first move is never the same twice.

01

Your workflow

The raw material is work your business already does, in the shape you already do it. That shape is the spec.

02

Mapped on the first call

We walk the role end to end, from what arrives each day to which calls need real judgment.

03

Built for your stack

Built against the tools you actually run, set up on your own material, from past replies to policy lines.

04

Gated at your thresholds

You decide what earns standing approval and where it stops for you. The gates move whenever you do.

The orchestrator

One brain on the queue.One place to say yes.

However many agents your build includes, the orchestrator decides what runs when, routes work to the right specialist and collects everything needing a human into one approval surface. You deal with one inbox, never a dozen. It is the same architecture running the platform we built for ourselves, which you can open from the proof page.

One approval surface across every specialist. Illustrative: the roles and routes in a real build are yours.

Custom agents

Don't see the agentyou need?

The library is a starting point, not a restriction. Some of the most valuable agents we build come from workflows that exist in exactly one company. Describe the work on the first call and we design the agent around the role, the knowledge it needs, the tools it may use and the lines it may never cross.

Library FAQ

The questionsa library invites.

Are these agents pre-built?

No. The library is a set of examples: the shapes we build most often, written down so you can see the range. Every build starts from scratch around one business. Two clients can point at the same card and receive two different systems, because the workflow underneath is never the same.

Do I pick from the library, or describe my work?

Describe your work. That is what the first call is for: we map the role as you actually run it, then decide together what to build. If a card here matches, it becomes a useful reference point. If nothing matches, nothing is wrong; the card was never the product.

How does an agent learn my business?

From your own material. During the build it is set up on the way you already work: past replies for the tone, your policies for the rules, your systems for the live data, and the exceptions your team already solved for the judgment calls. That context is tested and tightened against real cases before the agent touches production.

Can one agent work across several tools?

Yes. An agent covers a responsibility, and responsibilities rarely live in one tool. A refunds agent reads the helpdesk, checks the order in your store, prepares the credit in your payment system and leaves the note your bookkeeper will look for. If the required access and endpoints are available, it can sit inside the workflow; we verify that before scope is locked.

My work is not in the library. Is it out of range?

The range is repeating work with a system behind it, not the cards on this page. Some of the most valuable agents we build come from workflows that exist in exactly one company, which is why the library ends with the card without a card. Bring the odd one to the first call.

Do agents replace my team?

They take over the repeating part of the week, and what that means depends on where you stand. The owner gets out of the inbox. The swamped team stops answering the same question forty times. The hire you were about to make for pure throughput can wait, and the agency's senior people stop assembling reports. The judgment calls stay with people, by design; the gates make sure of it.

How is this different from ChatGPT or a chatbot?

A chat window helps when someone sits down, pastes in the context and asks. An agent is wired into your systems, carries that context permanently, runs on its own rhythm and stops at your gates. One is a tool a person uses. The other covers a role, whether or not anyone opened a tab that day.

Who owns the agent code?

You own the delivered system: the code, the credentials, the documentation and the runbooks, in a repository under your own GitHub organisation from the first commit. Vulc keeps the generic building blocks and the know-how that carry between builds. Your data and your configuration never become anyone else's building block.

What happens after handover?

The agent keeps running in your environment, on your accounts. If you want it tuned and extended as your business moves, there is an optional monthly retainer. If you would rather run it yourself, the documentation and runbooks are written for exactly that, and nothing of ours stays behind.

How do approval gates work?

Every action that touches a customer or moves money stops for sign-off until you decide otherwise. Routine cases can earn standing approval; thresholds catch the rest, so everything above your line arrives as a prepared draft, one decision from done. You set the lines at the start and move them as trust builds.

Where does a first build usually start?

With the role that eats the most of the week. For one business that is the support inbox, for another the monthly client reports, for a third the catalog work or the lead intake. One well-built agent proving itself beats five ideas on a whiteboard, and the next agent joins the same approval surface when you are ready.

Name the work.We build the agent.