The agents · Customer · example build
Client inbox
For businesses whose customers are clients: it reads the thread, knows the project state, drafts the reply and keeps the promises you made findable. Quick questions get answered the same hour. The ones that need your judgment arrive as a prepared draft, not a red flag in an inbox you dread.
A shift, illustrated
What a morninglooks like.
Client inbox · illustrative
- 08:45 · timeline question · answered from the plan
- 08:40 · file request · sent on standing approval
- 08:31 · client quiet 9 days · nudge drafted
Scope question on the retainer
draft ready · flags a price implication
Needs your call
approval-first. nothing ships without you.
The division of labour
It prepares.You decide.
Prepares
- Reply drafts with the project state attached
- A daily list of threads waiting on your side
- Follow-ups when a client goes quiet
Waits for you
- Anything that changes scope, price or dates
- Every commitment made in your name
Runs against: Your email, your CRM or project tool, your notes
This page shows a shape we forge, not software waiting on a shelf. Yours starts from your own workflow at the audit and gets its gates set where you put them.
Where it fits
Common homesfor this agent.
Related examples
Ticket triage
Reads every inbound message, drafts the reply in your tone, and clears the routine ones end to end.
Order status
Answers the where-is-it question with live tracking data instead of a template.
Refunds & returns
Handles the return conversation by your policy, and stops for you where the money says it should.