Reads
Your order records and shipment events
More inputs
- Tracking data from your carriers
- Your delivery promises and cut-offs
Support / Illustrative role
Order status
Answers your customers’ delivery questions using your order records and carrier tracking.
- 09:12 · #4482 · in transit, on time · customer answered
- 09:07 · #4471 · delivered · thank-you draft prepared
- 09:01 · #4460 · stuck 4 days at customs · flagged
A review point in this example
Reshipment for a stalled order
carrier silent for 6 days · draft offer ready
01 / How the role works
Inside the workflow.
An illustrative configuration. We agree the sources, outputs and control settings for your build.
Produces
Status replies with live tracking attached
More outputs
- Proactive drafts when a shipment stalls
- A daily list of orders worth intervening on
Control in this example
Compensation or reshipment offers
More about control
- Anything involving a lost or damaged claim
Connected toolsYour store, your fulfilment or 3PL, your helpdesk
02 / Fitted to your business
One role.
Your complete project.
We scope the work with you and provide a custom quote. Your agent is built in your accounts, with an agreed handover.