The agents · Customer · example build
Order status
The most repeated question in commerce, answered properly: it pulls the live order and shipping status, writes the customer a real answer with the actual dates, and flags the shipments that are genuinely stuck rather than just slow. The question your team answers most becomes the one they never see.
A shift, illustrated
What a morninglooks like.
Order status · illustrative
- 09:12 · #4482 · in transit, on time · customer answered
- 09:07 · #4471 · delivered · thank-you draft prepared
- 09:01 · #4460 · stuck 4 days at customs · flagged
Reshipment for a stalled order
carrier silent for 6 days · draft offer ready
Needs your call
approval-first. nothing ships without you.
The division of labour
It prepares.You decide.
Prepares
- Status replies with live tracking attached
- Proactive drafts when a shipment stalls
- A daily list of orders worth intervening on
Waits for you
- Compensation or reshipment offers
- Anything involving a lost or damaged claim
Runs against: Your store, your fulfilment or 3PL, your helpdesk
This page shows a shape we forge, not software waiting on a shelf. Yours starts from your own workflow at the audit and gets its gates set where you put them.
Where it fits
Common homesfor this agent.
Related examples
Ticket triage
Reads every inbound message, drafts the reply in your tone, and clears the routine ones end to end.
Refunds & returns
Handles the return conversation by your policy, and stops for you where the money says it should.
Escalation router
Spots the conversations that need a human early, and hands them over with the context attached.