AI Agents · Support · example build
Ticket triage
Reads every incoming ticket with the customer's history beside it, classifies what it is actually about, drafts the reply in your tone and resolves the routine cases on standing approval. Trained on your policies, so it knows a goodwill gesture from a hard no, and knows which conversations were never meant for a machine.
A shift, illustrated
What a morninglooks like.
Ticket triage · illustrative
- 14:32 · invoice question · matched to billing record · answered
- 14:29 · password reset · resolved on standing approval
- 14:24 · tone flagged as upset · routed to a person with context
Goodwill gesture above threshold
draft ready · policy quoted · waiting on you
Needs your call
approval-first. nothing ships without you.
The division of labour
It prepares.You decide.
Reads
- The incoming message and its thread
- Customer and order history
- Your policies and past replies
Outputs
- Replies drafted from real account and order context
- Routine resolutions on standing approval
- A clean handover note when a case needs a person
Control
- Anything above your value thresholds
- Anything legal, angry or ambiguous
Tools: Your helpdesk, your store or CRM, your email
This page shows a shape we build, not software waiting on a shelf. Yours starts from your own workflow on the first call and gets its gates set where you put them.
Where it fits
Common homesfor this agent.
Related examples
Order status
Answers the where-is-it question with live tracking data instead of a template.
Refunds & returns
Handles the return conversation by your policy, and stops for you where the money says it should.
Escalation router
Spots the conversations that need a human early, and hands them over with the context attached.