Reads
Messages in your support queue and their threads
More inputs
- Your customer and order history
- Your policies and past replies
Support / Illustrative role
Ticket triage
Classifies your support requests, prepares replies and resolves routine cases within your policies.
- 14:32 · invoice question · matched to billing record · answered
- 14:29 · password reset · resolved on standing approval
- 14:24 · tone flagged as upset · routed to a person with context
A review point in this example
Goodwill gesture above threshold
draft ready · policy quoted · waiting on you
01 / How the role works
Inside the workflow.
An illustrative configuration. We agree the sources, outputs and control settings for your build.
Produces
Replies drafted from real account and order context
More outputs
- Routine resolutions on standing approval
- A clean handover note when a case needs a person
Control in this example
Anything above your value thresholds
More about control
- Anything legal, angry or ambiguous
Connected toolsYour helpdesk, your store or CRM, your email
02 / Fitted to your business
One role.
Your complete project.
We scope the work with you and provide a custom quote. Your agent is built in your accounts, with an agreed handover.