AI Agents · Support · example build
Refunds & returns
Checks the request against the order history and your policy, drafts the response, prepares the label or the credit, and executes the routine cases on standing approval. Everything above your thresholds arrives as a prepared decision: the case, the policy line it touches, and the draft, one click from done.
A shift, illustrated
What a morninglooks like.
Refunds & returns · illustrative
- 11:40 · size exchange · label created on standing approval
- 11:31 · damaged item · photos requested, case opened
- 11:18 · return window expired · polite decline drafted
Refund of €184, above your €150 line
order checked · policy quoted · draft ready
Needs your call
approval-first. nothing ships without you.
The division of labour
It prepares.You decide.
Reads
- The return request and the order behind it
- Your return and refund policy
- Payment and fulfilment records
Outputs
- Policy-checked return and refund drafts
- Labels and credits prepared for sign-off
- A weekly read on return reasons
Control
- Refunds above your threshold
- Exceptions to policy, every single one
Tools: Your store, your payments, your helpdesk
This page shows a shape we build, not software waiting on a shelf. Yours starts from your own workflow on the first call and gets its gates set where you put them.
Where it fits
Common homesfor this agent.
Related examples
Ticket triage
Reads every inbound message, drafts the reply in your tone, and clears the routine ones end to end.
Order status
Answers the where-is-it question with live tracking data instead of a template.
Escalation router
Spots the conversations that need a human early, and hands them over with the context attached.