Reads
Your customer’s return request and order
More inputs
- Your return and refund policy
- Your payment and fulfilment records
Support / Illustrative role
Refunds & returns
Handles return requests within your policy and routes exceptions for review.
- 11:40 · size exchange · label created on standing approval
- 11:31 · damaged item · photos requested, case opened
- 11:18 · return window expired · polite decline drafted
A review point in this example
Refund of €184, above your €150 line
order checked · policy quoted · draft ready
01 / How the role works
Inside the workflow.
An illustrative configuration. We agree the sources, outputs and control settings for your build.
Produces
Policy-checked return and refund drafts
More outputs
- Labels and credits prepared for sign-off
- A weekly read on return reasons
Control in this example
Refunds above your threshold
More about control
- Exceptions to policy, every single one
Connected toolsYour store, your payments, your helpdesk
02 / Fitted to your business
One role.
Your complete project.
We scope the work with you and provide a custom quote. Your agent is built in your accounts, with an agreed handover.