Reads
New tickets in your helpdesk and their threads
More inputs
- Your customer records and history
- Your priority and routing rules
Support / Illustrative role
Escalation router
Routes your sensitive or complex conversations to the right person on your team, with context.
- 16:05 · mentions chargeback · routed to finance with summary
- 15:58 · journalist enquiry detected · routed to your contact
- 15:44 · third contact in 24h · raised to priority
01 / How the role works
Inside the workflow.
An illustrative configuration. We agree the sources, outputs and control settings for your build.
Produces
Priority flags with a reason attached
More outputs
- Case summaries so nobody reads a thread twice
- Suggested first lines for the handling person
Control in this example
Nothing ships from this agent at all. It only routes.
Connected toolsYour helpdesk, your team's chat or inbox
02 / Fitted to your business
One role.
Your complete project.
We scope the work with you and provide a custom quote. Your agent is built in your accounts, with an agreed handover.