AI Agents · Support · example build
Escalation router
Watches the queue for the cases machines should not touch: legal threats, press, genuinely upset customers, anything odd. It does not answer them. It routes each one to the right person with a summary, the history and a suggested first line, so the human starts warm instead of cold.
A shift, illustrated
What a morninglooks like.
Escalation router · illustrative
- 16:05 · mentions chargeback · routed to finance with summary
- 15:58 · journalist enquiry detected · routed to Maarten
- 15:44 · third contact in 24h · raised to priority
reads everything. ships nothing.
The division of labour
It prepares.You decide.
Reads
- Every new ticket and its thread
- Customer value and history
- Your priority and routing rules
Outputs
- Priority flags with a reason attached
- Case summaries so nobody reads a thread twice
- Suggested first lines for the handling person
Control
- Nothing ships from this agent at all. It only routes.
Tools: Your helpdesk, your team's chat or inbox
This page shows a shape we build, not software waiting on a shelf. Yours starts from your own workflow on the first call and gets its gates set where you put them.
Where it fits
Common homesfor this agent.
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