The agents · Customer · example build
Review responder
Watches reviews and public feedback wherever customers post, drafts responses that sound like you rather than a template, and pulls the recurring complaint out of a hundred four-star ratings. Praise gets thanked, problems get a real answer, and the theme report lands weekly.
A shift, illustrated
What a morninglooks like.
Review responder · illustrative
- 10:20 · 5★ · thank-you drafted in your tone
- 10:11 · 2★ sizing complaint · third this week · themed
- 09:58 · review mentions competitor · noted for research
Public reply to a 1★ review
draft ready · offer included · your call
Needs your call
approval-first. nothing ships without you.
The division of labour
It prepares.You decide.
Prepares
- Response drafts for reviews worth answering
- Weekly themes: what keeps coming up, good and bad
- Flags on reviews that need a human fast
Waits for you
- Every public response
- Any offer made to resolve a complaint
Runs against: Your review platform, marketplaces, your store
This page shows a shape we forge, not software waiting on a shelf. Yours starts from your own workflow at the audit and gets its gates set where you put them.
Where it fits
Common homesfor this agent.
Related examples
Ticket triage
Reads every inbound message, drafts the reply in your tone, and clears the routine ones end to end.
Order status
Answers the where-is-it question with live tracking data instead of a template.
Refunds & returns
Handles the return conversation by your policy, and stops for you where the money says it should.