Support / Illustrative role

Review responder

Prepares your review responses and highlights recurring feedback from your customers.

Example activity Illustrative
  • 10:20 · 5★ · thank-you drafted in your tone
  • 10:11 · 2★ sizing complaint · third this week · themed
  • 09:58 · review mentions competitor · noted for research
A review point in this example

Public reply to a 1★ review

draft ready · offer included · your call

Explore the workflow

01 / How the role works

Inside the workflow.

An illustrative configuration. We agree the sources, outputs and control settings for your build.

Reads

New reviews across your platforms

More inputs
  • The order behind each review
  • Your tone and response rules

Produces

Response drafts for reviews worth answering

More outputs
  • Weekly themes: what keeps coming up, good and bad
  • Flags on reviews that need a human fast

Control in this example

Every public response

More about control
  • Any offer made to resolve a complaint

Connected toolsYour review platform, marketplaces, your store